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Delivery and returns

Delivery of your Order

We deliver all items in 14 to 28 working days and aim to dispatch orders the day after we receive them.

Delivery of all Dormeo mattresses are delivered free of charge, we charge €4.95 for delivery of smaller items.

We have partnered with Tuffnells to ensure the best possible delivery experience for our customers. 

We can deliver to all addresses within the Republic of Ireland

If you experience any problems with delivery please contact us and we will be able to assist you.  We will come back to you as soon as possible and always within one working day.

Telephone: 076 606 0034

Email: customerservice@dormeo.co.uk

Or write to us at :

Customer Services, 
Dormeo UK
Impact House
Greatbridge Road 
Romsey
Hampshire, SO51 0HR

Returns and Exchanges

All Dormeo mattresses have a 60 night trial period.  Sleep on your new mattress for 60 nights and if you’re not happy with it return it to us for a full refund. Customers are responsible for return postage fees, we are unable to organise the collection of goods received.

Please return your product(s) to:

Dormeo UK Ltd,

Impact House
Greatbridge Road 
Romsey
Hampshire, SO51 0HR 

Please include your name, address, order number and telephone number.

We offer a 15 day guarantee on all other Dormeo products.

If you require a product exchange, we will not charge any additional delivery fee.

Please note that you are responsible for any cost associated with returning the product(s) to us for refund or exchange.

Unfortunately we cannot exchange or refund products that have been damaged through misuse.

Warranty

All Dormeo mattresses come with extended warranties of up to 15 years for complete piece of mind.  To read more about our warranties or to register your new Dormeo product for a warranty, please visit our warranty section


 

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