Delivery

We would like to update our customers on our delivery network in light of the current COVID-19 pandemic. Currently all our mattresses are available to purchase and for delivery, please check the lead times on the product detail pages when placing an order.

The current social-distancing guidelines mean that we have adapted our delivery service.

Free Delivery on all Mattresses

Rolled mattresses, mattress toppers and bedding will still be delivered to your doorstep, however we won’t enter your home, assemble your product, or take away any old items.

Delivery of all Dormeo mattresses is FREE, a charge of €40 is applied to smaller items on orders under €80. The majority of our items are delivered within 14 days, however in some cases of high demand please allow 28 days for delivery of your order. We have partnered with specialists’ couriers to ensure the best possible delivery experience for our customers.

• All of our TV advertised Mattresses & Toppers are delivered free of change to all Ireland postcodes
• All Dormeo Memory line mattresses are delivered free and come vacuum-packed for convenience, cost and hygiene.
• We despatch orders in as few deliveries as possible to keep your delivery costs as low as we can. Where possible, multiple item orders are grouped together and each order is despatched according to the product with the longest delivery time.
• Smaller items will cost €40 for postage & packing if the total order value is under €80.

If you experience any problems with delivery please contact us and we will be able to assist you. We'll get back to you as soon as possible and always within one working day. Delivery times may vary during peak promotional periods, and we will keep you updated in the event of any extended delivery times.

We always aim to ensure the smoothest shopping experience possible, but if you have any concerns about your delivery, please don't hesitate to contact us on [email protected] or free at 1800 827 189.

Or write to us at:

Customer Services, 
Dormeo UK
Impact House
Greatbridge Road 
Romsey
Hampshire, SO51 0HR

Order Tracking 

All Dormeo orders are sent via selected delivery partners DX, Tuffnells, Yodel, Arrow XL and Keen & Able. A tracking reference will be emailed to you when your order is dispatched. 

Vacuum-packaging

Our Dormeo Memory mattresses are vacuum packed, which enables easy transportation and excellent hygiene. Do not use sharp objects when opening the package as these may damage the mattress cover. After opening, your mattress will regain its normal shape in 15 minutes and be ready to sleep on after 6 hours. For further care instructions, please read our Mattress Care Guide.