What is memory foam? plus minus

Memory foam is a revolutionary material which was developed by NASA for the space program to give astronauts additional support during take-off and landing. High-density memory foam, like that used in our mattresses, was developed for use in the bedding industry because of its amazing pressure-relieving ability. Memory foam reacts with the heat of your body, moulding to your body shape and giving you ultimate support and comfort for a great night’s sleep.

How are memory foam mattresses made? plus minus

Dormeo memory foam mattresses have a layer of high-quality visco-elastic memory foam on the very top of the mattress. This provides comfort and support right where you need it. The memory foam layer is supported by a thicker layer of Dormeo’s patented Ecocell™ foam, which provides additional support for the body and works in conjunction with the memory foam to draw away heat and moisture from the sleep surface throughout the night. This core is wrapped up in a luxury Italian-designed manufactured cotton cover for the ultimate comfort.

What will memory foam do for me? plus minus

Memory foam provides a very comfortable and supportive sleeping environment, free of allergens and dust mites. If you haven’t slept on a memory foam bed before, or if you are upgrading to a Dormeo mattress from another memory foam bed, you can be confident in the quality and value that Dormeo memory foam mattresses provide. You’ll get comfortable faster, fall asleep quicker, sleep deeper for longer and wake up feeling fully refreshed.

Will memory foam help with my back pain? plus minus

Dormeo mattresses are ideal for sufferers of back pain, because the comforting memory foam moulds to the shape of your body, relieving pressure points and spreading the weight across your whole body. Memory foam mattresses are known the world over to provide excellent support for the back and neck. They allow better spine alignment while you sleep and reduce the number of uncomfortable pressure points you sometimes experience with other mattresses. Whilst we cannot guarantee or make any specific claims as to the health benefits of Dormeo memory foam mattresses, we do know that they give a very comfortable and supportive night’s sleep.

Is memory foam hot? plus minus

Dormeo memory foam mattresses have been specially designed to keep you cool all night long. Our researchers have spent years perfecting the perfect combination of foam layers in the Dormeo memory foam mattress for just this purpose. Dormeo’s own patented Ecocell™ foam which supports the memory foam layer has a remarkable open structure with millions of breathable pores that allow air heat and humidity to be drawn away from the sleeping surface whilst you sleep, to keep you cool and fresh all night.

Is a memory foam mattress good or bad for dust mites and other allergens? plus minus

Memory foam naturally repels dust mites and is not a source of allergens like other mattresses. Feathers, horse hair, and sprung mattresses all provide environments that have excellent living and breeding conditions for dust mites and over time allergens and dust mites numbers in these mattresses can become very large. With memory foam, the structure and density of the foam keep dust mites away providing a cleaner and more hygienic bed for the best possible night’s sleep.

Are your memory foam mattresses delivered rolled and vacuum packed? plus minus

Yes, all our Dormeo memory foam mattresses are vacuum-packed and rolled. We have found that not only does this have a positive environmental impact, because we can use fewer lorries to transport the same number of mattresses, but that it is also the most hygienic and convenient method of delivery for our customers. The mattresses haven’t been touched by anyone else before you open them, and when you get them into your home you can easily carry them to your bedroom before opening them. The process of rolling and packing the mattresses does not cause any damage to the mattress in any way.

How do I open my memory foam mattress when it arrives? plus minus

When your Dormeo memory foam mattress is delivered simply take it to the room of your choice and then carefully open the plastic cover with a small knife or pair of scissors. Please take care only to cut the plastic and not to damage the cotton cover of the mattress when opening it.

What happens when I unpack my memory foam mattress? plus minus

When the plastic cover is pierced, this allows air back into the mattress. Very quickly, usually within 15 minutes, the mattress will have recovered its original shape. We always recommend you allow 6 hours for the mattress to fully regain its shape before covering it with sheets and sleeping on it for the first time.

Does my memory foam mattress require turning? plus minus

Your Dormeo memory foam mattress does not require turning like other mattresses. Because the memory foam layer is on one side of the mattress, we recommend rotating the mattress head to toe every two weeks.

I've heard memory foam mattresses can be smelly - do Dormeo mattresses smell? plus minus

Some rolled mattresses sometimes have off-gassing, however, this is very rare with the quality of Dormeo products, and if there is any smell this normally dissipates very quickly. If the smell persists, we would suggest airing in a well-ventilated room for 24/48 hours. If there is still a smell please contact us and we can discuss the next steps.

Why does memory foam change colour over time? plus minus

This is a simple result of the natural oxidisation process and happens with all memory foam mattresses. It does not affect the performance or feeling of the mattress in any way.

Can I try your mattresses before I buy? plus minus

Yes, you can! We offer a few options for you to try our Dormeo mattresses before making a purchase. You can visit our store in High Wycombe to test selected mattresses in person. Alternatively, you can purchase online through our website or over the phone or you can visit one of our hand-picked stockists. If you buy directly from Dormeo UK, you can also take advantage of our risk-free sleep trial on selected mattresses and toppers. For more details, please visit our sleep trial page.

Why is the guarantee so long? plus minus

We rigorously test all our memory foam mattresses to ensure that they will provide the same comfort and support for a very long time with normal use. Our confidence in the quality of our products is reflected in the guarantees that we can offer, 15 years on our memory foam mattresses, and 6 years on our other mattresses.

About Delivery of the Dormeo mattress

What destinations do we deliver to? plus minus

We deliver to the vast majority of postcodes in mainland England, Scotland, Wales, Northern Ireland and the Isle of Wight. For more details please see our Terms & Conditions.  Unfortunately we cannot deliver to Gibraltar, the Channel Islands and the Isle of Man.

How long will my order take to arrive? plus minus

Product delivery times vary between products, please check the delivery time stated when adding your product to your basket. We are unable to split orders into multiple deliveries so orders containing multiple items will be delivered according to the item in the order with the longest delivery time.

Tracking your order plus minus

Online orders will be given a tracking reference. Dormeo Mattresses are delivered via parcel delivery companies and you will receive a confirmation email with tracking details to be able to track your delivery.

What if I want to change my delivery date or time? (Applicable only to 2 Man deliveries) plus minus

To change your delivery date simply call our Customer Service team free on 0800 625 0134. Please let us know at least 24 hours before the expected date as items are quickly sent out for delivery.

What happens if my item doesn't turn up on the day? (Applicable only to 2 Man deliveries) plus minus

In the rare event that your item cannot be delivered on the day you requested, we will contact you the day before or earlier to let you know and re-arrange another suitable day. In exceptional cases where this does not happen, please call our Customer Service team free on 0800 625 0134.