Our Dormeo Memory mattresses are vacuum packed, which enables easy transportation and excellent hygiene. You can upgrade your delivery service to a room of choice with assembly, please call us at 0800 2248 361 for availability and prices. If you purchase one of our Octaspring branded mattresses, you'll automatically be entitled to our free White Glove Delivery service. Our team will deliver the mattress, set up your new mattress for you, and take away the packaging at no additional charge to you.

The mattress must be opened within 30 days of delivery. After opening, your mattress will regain its normal shape in 15 minutes and be ready to sleep on after 6/8 hours. For further care instructions, please read our Mattress Care Guide.

We can deliver to all addresses within the UK only however, there may be extra charges for deliveries to the Highlands and Islands of Scotland for some Octaspring mattresses. Unfortunately, we cannot deliver to Gibraltar, the Channel Islands or the Isle of Man. Please allow an extra 7 days from receiving your despatch confirmation e-mail if your delivery is to Northern Ireland, the Highlands, and the Islands of Scotland.

Product delivery times vary between products, please check the delivery time stated when adding your product to your basket. Please allow an extra 7 days from receiving your despatch confirmation e-mail if your delivery is to Northern Ireland, the Highlands, and the Islands of Scotland.

We currently only sell our mattresses on our website and through other carefully selected online retailers. But we do offer a unique 200-night risk-free trial on all our memory foam mattresses, which means that we will refund or exchange your mattress for up to 200 nights with absolutely no quibble if you are not happy with it. So why not try it for yourself in your own home, and we’ll take the risk for you?

At Dormeo a great night’s sleep is as important to us as it is important to you and if you are not happy neither are we. Dormeo offers up to a 200-night comfort guarantee on selected ranges. This means you can sleep on the mattress at home for up to 200 nights and decide if it is right for you. If you are not getting your best night’s sleep ever, you can return it for a refund or exchange it for an alternative model within 200 days of purchase (only once per transaction).

We have partnered with Klarna to bring you new ways to pay at checkout. It's a safe and simple way to get your best night’s sleep ever with affordable monthly repayments.

Our Quality Control team works tirelessly to maintain our quality standards and the manufacturing processes involved in making our products. We are proud to offer warranties of up to 20 years on selected mattresses. Check out each warranty length.

If your mattress comes with a sleep trial you can return within 200 days. Please see returns guide

Our mattresses should be rotated once a week for the first 4 weeks of use and then once every 4 weeks thereafter. Rotate head to toe and vice versa.

Please use the mattress buying guide as this provides all measurements of our mattresses. Our mattresses are available in all UK standard sizes and some select European sizes.