Returns & Exchanges
Selected Dormeo mattresses have a 60 night trial period. Sleep on your new mattress for up to 60 nights in your own home and if you’re not completely satisfied you can return it to us for a full refund of your purchase price. If you have arranged a mattress exchange/upgrade you may still do this if it is within 60 days of the delivery date of your original mattress. Your first step in returning products is to call us free on 1800 827 189, and we will happily assist you.
IF YOU WOULD LIKE TO RETURN A MATTRESS OR MATTRESS TOPPER
1. Our customer service team is available for free Monday to Saturday 8am - 6pm on 1800 827 189, to return your mattress please call us and our customer service representative will explain the returns process. Be sure to check if your mattress or topper is covered by our 60 night comfort guarantee!
2. For selected mattresses and mattress toppers, customers are responsible for return shipping costs. However, for all mattresses featuring Octaspring technology, we will collect your mattress absolutely free! Simply arrange with our customer service team. Excludes Octasense & OctaSmart Essentials Mattress, check individual product Delivery & Returns information for details.
3. Customers can arrange their own shipping to return products or arrange a collection with our customer service team. Collections fees vary depending on the product being returned.
4. We will process refunds as soon as we receive the returned product, however refunds may be subject to processing times of the recipient's bank or payment provider.
IF YOU WOULD LIKE TO EXCHANGE A MATTRESS OR MATTRESS TOPPER
Call 1800 827 189 to request mattress exchange. Our customer service representative will suggest the best alternative model and explain exchange process. Exchanges are also covered by our 60 night comfort guarantee on selected products.
Please note that Divan bases and headboards cannot be returned, unless they are damaged upon delivery and if there is a fault with the product. If there is a fault with the product we will send out an independent furniture technician in order to assess and advise on the next stage of the return process.
Returned products should be sent to:
Dormeo UK Ltd,
Unit 7-9 Romsey Industrial Estate
Hampshire, SO51 0HR
We offer a 14 day guarantee on all Dormeo Options mattresses, Dormeo bedding products (unless otherwise stipulated). Returns will only be accepted if the product is unopened and returned in its original packaging. If you require a product exchange/upgrade, we will not charge any additional delivery fee. If you return your product and are paying by instalments, we will cancel any future payments and refund any monies already received. Unfortunately we cannot exchange or refund products that have been damaged through misuse. Please note if you decide to upgrade your comfort guarantee does not get extended.